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Best Practices

ER issues drain departments of important time, resources, and productivity. To help prevent communication breakdowns and workplace conflict, our team has recommended compiled best practices. These best practices may help resolve emerging problems before they become full fledged conflicts.

Click here to see a summary of recommended best practices. Explore video resources below for more best practices.

Best Practices Videos

Below you can access various video resources available to you through Each video provides tips to help managers navigate through various employee relations issues. Each video also has various chapters that you can click on depending on the topic details you wish to learn more about.

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Navigate Difficult Conversations

You will learn:

  • the four phases of successful conversations;
  • how to clarify  your goal;
  • to understand your triggers;
  • how to deliver bad news.

You will learn:

  • to deliver the right level of feedback;
  • to understand how to create a culture of candor;
  • how to manage negative reactions;
  • how to address common challenges.

Performance Management

You will learn:

  • to understand the four steps to address a difficult employee;
  • to determine the appropriate intervention;
  • how to focus busy but not productive employees;
  • to encourage employees who can't handle feedback.

You will learn:

  • to understand goal setting;
  • how to create SMART goals;
  • how to set and implement appropriate goals;
  • to understand the challenges to goal setting.

Relationship Management

You will learn:

  • to understand trust in an organization;
  • to explore the three circles of trust;
  • how to rebuilding trust;
  • how and when to apologize.

You will learn:

  • to understand conflict: Name, blame, claim;
  • to understand conflict response styles;
  • the six steps to resolution;
  • to understand how to work with difficult people.